MyDoc Health Passport

MyDoc Health Passport

Immediate virtual healthcare solutions while abroad.

About MyDoc

MyDoc is Asia's gateway to 24/7/365 world-class coordinated outpatient care.

Established in 2012, MyDoc's integrated online-to-offline ecosystem is used by employees of over 200 Fortune 500 companies, SME employers, and the largest insurers. MyDoc streamlines all aspects of primary healthcare into one easy-to-use solution, connecting patients to GPs, pharmacies, allied health professionals, specialists, diagnostic laboratories, and more! We are on a mission to simplify healthcare and deliver holistic patient experiences that improve health outcomes at lower costs.

MyDoc Health Passport

MyDoc is giving you peace of mind during your travels through a virtual care solution that will provide you access to virtual consultations, medication, and delivery in the event that you test positive for COVID-19 on the ground or have any other health concerns while travelling.

Registering for the service will allow you and your family members to speak with a locally licensed doctor and/or a Hong Kong licensed doctor as a first touchpoint, right from your mobile device or desktop. The service can be used while travelling in the following locations: Hong Kong, Japan, Singapore, Thailand, Vietnam and the Philippines.

After connecting to the service via the MyDoc app, you will be provided with exclusive virtual clinic access and your own dedicated concierge upon service use. Our concierge will walk you through the post-consultation process and ensure that all of your care needs are met.

Prescription medication can only be prescribed by a locally registered doctor. If you choose to connect with a Hong Kong doctor as a first touch point, you will require a second consultation (with a local English-speaking doctor) at no additional charge in order to receive a valid prescription. In all locations, medication is subjected to availability and is dispensed at the discretion of the local pharmacists.

Frequently Asked Questions

Operating hours and fees

Hong Kong

Consultation hours
8:30am-5pm (Mon-Fri)
8:30am-12:30pm (Sat)
closed Sun
Medication pickup
Not available
Medication delivery
Within 4 hours.
8:30am-4:30pm (Mon-Fri)
8:30am-12:00pm (Sat)
Not available on Sun
Regions to deliver
All districts, not inclusive of government restricted areas & outlying islands (with the exception of Tung Chung)

Japan

Consultation hours
Consultation with local doctors not available.
Medication pickup
Not available
Medication delivery
Next-day delivery, Mon-Fri, excluding public holidays, subject to weather conditions.
Regions to deliver
Tokyo, Osaka, Hokkaido, Fukuoka

Singapore

Consultation hours
8:30am-5pm (Mon-Fri)
8:30am-12:30pm (Sat)
closed Sun
Medication pickup
Guardian Pharmacy (63 locations)
Medication delivery
Within 3 hours.
8:30am-4:30pm (Mon-Fri)
8:30am-12:00pm (Sat)
Not available on Sun
Regions to deliver
Nationwide

Thailand

Consultation hours
8am-4pm daily
Medication pickup
Not available
Medication delivery
Within 4 hours.
9am-6pm daily in Bangkok, Nonthaburi, Pathumthani, Samutprakarn, and main cities.
Regions to deliver
Nationwide

Vietnam

Consultation hours
8am-10pm daily
Medication pickup
Not available
Medication delivery
HCM/Hanoi within 5 hours.
8am - 5pm daily, last order for same day delivery in the city center is 3pm.
Regions to deliver
Ho Chi Minh City and Hanoi

Philippines

Consultation hours
8:30am-5pm (Mon-Fri)
8:30am-12:30pm (Sat)
closed Sun
Medication pickup
Any locally registered pharmacy
Medication delivery
Within 4 hours.
8am-5pm daily including PH
Regions to deliver
Manila
  • All times listed are in respective local timezones.
  • Patients have access to Hong Kong doctors from all listed countries during designated timeframes (HKT)
  • For Japan Only: Customers will be connected to a HK doctor for virtual consultation
  • Referrals to a second consultation, if required, are subject to the operating hours of local clinics.
  • Prescription medication can only be prescribed by a locally registered doctor. If you choose to connect with a Hong Kong doctor as a first touch point, you will require a second consultation (with a local English-speaking doctor) at no additional charge in order to receive a valid prescription.
  • In all locations, medication is subjected to availability and is dispensed at the discretion of the local pharmacists.
  • Delivery fees are subject to change based on time of day, availability of drivers, and precise location of the member.