MyDoc Health Passport
Immediate virtual healthcare solutions while abroad.
One platform, 6 locations: Hong Kong, Japan, Singapore, Thailand, Vietnam, and the Philippines.
The MyDoc Health Passport gives you access to virtual consultations, medication and delivery in the event that you fall sick during your travels, including if you test positive for COVID-19 on the ground.
Trusted support for customers who need quick access to care while overseas.
Medication available for adults and children, delivery or self pick-up at local pharmacy in designated regions.
Follow-up consultation as required and repeat medication available as needed/at the doctor's discretion.
User will connect to the service via MyDoc app, with exclusive group access and their own dedicated concierge upon service use.
Hong Kong
Consultation hours
8:30am-5pm (Mon-Fri)
8:30am-12:30pm (Sat)
closed Sun
8:30am-12:30pm (Sat)
closed Sun
Medication pickup
Not available
Medication delivery
Within 4 hours.
8:30am-4:30pm (Mon-Fri)
8:30am-12:00pm (Sat)
Not available on Sun
8:30am-4:30pm (Mon-Fri)
8:30am-12:00pm (Sat)
Not available on Sun
Regions to deliver
All districts
Japan
Consultation hours
Consultation with local doctors not available.
Medication pickup
Not available
Medication delivery
Next-day delivery, Mon-Fri, excluding public holidays, subject to weather conditions.
Regions to deliver
Tokyo, Osaka, Hokkaido, Fukuoka
Singapore
Consultation hours
8:30am-4pm (Mon-Fri - Closed between 12:30pm and 2pm)
Closed Sat, Sun, and PH
Closed Sat, Sun, and PH
Medication pickup
Heals Clinic 47 Tras St. Singapore 078968
Medication delivery
Within 3 hours
Regions to deliver
Nationwide
Thailand
Consultation hours
8am-4pm daily
Medication pickup
Not available
Medication delivery
Within 4 hours.
9am-6pm daily in Bangkok, Nonthaburi, Pathumthani, Samutprakarn, and main cities.
9am-6pm daily in Bangkok, Nonthaburi, Pathumthani, Samutprakarn, and main cities.
Regions to deliver
Nationwide
Vietnam
Consultation hours
8am-10pm daily
Medication pickup
Not available
Medication delivery
Within 3 hours
Regions to deliver
Nationwide
Philippines
Consultation hours
8:30am-5pm (Mon-Fri)
8:30am-12:30pm (Sat)
closed Sun
8:30am-12:30pm (Sat)
closed Sun
Medication pickup
Any locally registered pharmacy
Medication delivery
Within 4 hours.
8am-5pm daily including PH
8am-5pm daily including PH
Regions to deliver
Manila
- All times listed are in respective local timezones.
- Patients have access to Hong Kong doctors from all listed countries during designated timeframes (HKT)
- Patients have access to Vietnam doctors from all listed countries during designated timeframes (VNT)
- For Japan Only: Customers will be connected to a HK doctor for virtual consultation
- Referrals to a second consultation, if required, are subject to the operating hours of local clinics.
- Prescription medication can only be prescribed by a locally registered doctor. If you choose to connect with a Vietnam doctor as a first touch point, you will require a second consultation (with a local English-speaking doctor) at no additional charge in order to receive a valid prescription. In all locations, medication is subjected to availability and is dispensed at the discretion of the local pharmacists.
- In all locations, medication is subjected to availability and is dispensed at the discretion of the local pharmacists.
- Delivery fees are subject to change based on time of day, availability of drivers, and precise location of the member.